Refund Policy

 

Made-to-Order & Personalized Items

Due to the custom nature of made-to-order and personalized items, we do not accept refunds or returns on these products. Each piece is crafted specifically for you, ensuring a unique and high-quality result.

Non-Personalized Items

•For non-personalized items, we offer refunds or exchanges under the following conditions:

•Requests must be made within 5 days of receiving your order.

•Items must be unused, in their original condition, and include all original packaging.

•The customer is responsible for return shipping costs.

Refund Process

1. Contact Us: Email hello.akiandco@gmail.com within 5 days of receiving your item to request a refund or exchange. Please include your order number and reason for the request.

2. Return Approval: Once approved, we will provide instructions for returning the item.

3. Refund Issuance: Upon receipt and inspection of the returned item, we will process your refund to the original payment method within 7-10 business days.

Exceptions

•We are not responsible for damages caused by improper use or handling.

•Sale items or final clearance products are not eligible for refund or exchange.

Contact

If you have any questions or need assistance, please reach out to us at hello.akiandco@gmail.com. We’re here to help!