Refund Policy
Made-to-Order & Personalized Items
Due to the custom nature of made-to-order and personalized items, we do not accept refunds or returns on these products. Each piece is crafted specifically for you, ensuring a unique and high-quality result.
Non-Personalized Items
For non-personalized items, we offer refunds or exchanges under the following conditions:
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Requests must be made within 5 days of receiving your order.
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Items must be unused, in their original condition, and include all original packaging.
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The customer is responsible for return shipping costs.
Refund Process
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Contact Us: Email hello.akiandco@gmail.com within 5 days of receiving your item to request a refund or exchange. Please include your order number and reason for the request.
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Return Approval: Once approved, we will provide instructions for returning the item.
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Refund Issuance: Upon receipt and inspection of the returned item, we will process your refund to the original payment method within 7-10 business days.
Exceptions
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We are not responsible for damages caused by improper use or handling.
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Sale items or final clearance products are not eligible for refund or exchange.
Contact
If you have any questions or need assistance, please reach out to us at hello.akiandco@gmail.com. We’re here to help!